Are you an experienced motor trade professional looking for an exciting opportunity as a Senior Service Advisor? Our esteemed client is seeking a skilled Senior Service Advisor to join their reputable dealership in Poole, Dorset. This role offers a fantastic platform to build your career within a respected brand, backed by outstanding training, support, and earning potential.
Benefits you will receive as a Senior Service Advisor?
- Excellent earning potential with a basic salary of £33,000 plus uncapped, achievable bonus's with an OTE of £45,000
- Hours of work - 8.00 am to 6.00 pm - Monday to Friday - Saturdays on a rota basis
- Work for a well-known automotive brand and enjoy a supportive team environment
- Opportunities for career progression and professional development
- Access to comprehensive benefits including pension, health support, discounts, and more
- Leading and supporting a team of five Service Advisors and four Administrators
- Managing all aspects of the Service Department's core processes
- Supporting the Service and After-Sales Managers with work allocation
- Customer communication and updates during vehicle servicing and repairs
- Explaining diagnostics and upselling urgent repairs to enhance customer satisfaction
- Handling customer concerns professionally to ensure a premium experience
- Monitoring Key Performance Indicators (KPIs) and WIP control
- Managing VIP customer relationships and VIP support programmes
- Supporting the Service Manager in daily duties and deputising when needed
- Proven experience in a main dealer aftersales environment
- Strong customer service skills and the ability to work under pressure
- Leadership qualities with the ability to support and motivate a team
- Full UK driving licence
Our team of Automotive Recruitment Consultants are passionate about matching talented individuals with top automotive roles. If you're looking to elevate your career and learn more about Motor Trade jobs locally, get in touch today.