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Service Advisor Job in Bicester

Oxfordshire
Bicester
Service Department, Commercial Dealership
£32000 - £36000 per annum
144576
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Commercial Vehicle Service Advisor required in Bicester.
  • Up to £28-32,000 annual starting salary pending experience. 
  • Performance-related bonus providing additional earnings of up to £4,000 per annum.
  • 42.5 hours per week Monday to Friday, with 1 in 3 Saturdays, 8:00am-12:00pm. 
  • Opportunity to work with an award-winning family-run business operating for over 50 years.
Our client, a family-run automotive commercial vehicle dealer group with multiple centres across Southern England, is currently recruiting for a Service Advisor to join their busy dealership in Bicester, Oxfordshire.
 
Reporting to the Service Manager and working as part of a friendly team, as a Service Advisor, your key duties will include:
  • Ensure the smooth running of the Service Department and promote profitability.
  • Dealing with customers and ensuring customer satisfaction.
  • Maximise utilisation of the Service Department.
  • Booking in vehicles. Ensuring appointments are convenient for the customer and the Service Department, in line with the workshop capacity.
  • Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturer's policy and procedures.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Liaise with the Parts Department to ensure availability of parts.
The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational and IT skills would be of high priority. Any experience with the Kerridge/Keyloop DMS system would be beneficial. Current or recent experience as a Vehicle Service Advisor would be highly advantageous to our client; however is non-essential provided you come from a strong customer service-oriented background and have experience working with commercial vehicles and in the commercial vehicle industry. A UK driving licence with minimal points is required. 
 
What's in it for you? For your hard work as a Service Advisor, our client is offering…
  • Up to £28-32,000 annual starting salary (negotiable pending experience).
  • Performance-related bonus providing additional earnings of up to £4,000 per annum.
  • Optional overtime paid at an enhanced rate of time and a half.
  • 30 days annual leave (including bank holidays), a holiday purchase scheme, and your holiday allowance increasing over the length of service.
  • Access to full manufacturer-accredited training/development.  
  • Company benefits include a competitive employer pension, tool insurance, paternity pay, referral bonus, cycle-to-work scheme, and staff purchase discounts.
  • Opportunity to work with an award-winning family-run business operating for over 50 years.
  • Working hours are 42.5 hours per week, Monday to Friday, with 1 in 3 Saturdays, 8:00am-12:00pm. 
If you are interested in hearing more about this Commercial Vehicle Service Advisor job in the Bicester area, please contact Sarena Abbot at Perfect Placement Today.
 
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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