- Up to £55,000 per annum plus bonuses with a £70,000+ uncapped annual OTE.
- Monday to Friday 8:00am-6:00pm.
- Enhanced holiday allowance, access to hundreds of practical, recreational and salary-sacrifice discounts, a staff wellness programme, regular training/recognition rewards, and fantastic career prospects with a multi-award-winning dealer group operating for over 50+ years.
Reporting to the Operations Manager, as the Service Manager, you will be responsible for the day-to-day management of our client's aftersales operation with a view to achieving and exceeding targets set whilst ensuring the highest level of service to our client's customers.
Further accountabilities as a Commercial Vehicle Service Manager will include:
- Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
- Monitoring compliance with all statutory regulations and ensuring quality and service standards are being met.
- Controlling cost management for the department.
- Work with managers of our departments at the site to ensure a joined-up, positive approach to teamwork and customer service.
- Working with relevant departments across our client's business, such as marketing people, IT, to uphold company values and ensure correct processes and policies are followed.
- Ensure site and departmental KPIs are met through robust leadership and a hands-on approach.
- Leading and developing apprentices.
- Managing, coaching and motivating employees to ensure a high quality of staff.
- Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
- Building strong working relationships with customers.
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
- Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
- Promote the development of your team.
You will need to be effective in managing and supporting colleagues and have the drive and determination to maintain policies that constantly improve customer satisfaction and our client's reputation. You will need to be IT literate and have a UK driving license with minimal points. Any prior experience within a commercial vehicle dealership or fleet maintenance company would be highly beneficial, but is non-essential.
What's in it for you? For your hard work as a Commercial Vehicle Service Manager, our client is offering:
- Starting salary up to £55,000 per annum pending experience.
- Performance-related bonuses providing a £70,000+ uncapped annual on-target-earnings.
- 23 days of annual leave per year plus the 8 bank holidays.
- Workplace pension scheme.
- Additional company benefits include access to hundreds of practical, recreational and salary-sacrifice discounts, a staff wellness programme, and regular recognition rewards for staff.
- Full training provided, including IRTEC Inspection Accreditation and manufacturer-accredited technical development.
- Fantastic career prospects with a multi-award-winning dealer group operating for over 50+ years.
- Monday to Friday 8:00am-6:00pm.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.