- SALARY: up to £30,000 depending on experience
- Bonus to be discussed at interview
- HOURS: Monday to Friday 37.5 hours with weekend options to be discussed
- Get involved in other areas of the business and expand your skillset
Reporting to the Centre Manager, the role is a front of house position and will require you to, but not limited to, book customers in, raise paperwork, bank, process invoicing and generate business.
Key responsibilities of this Motorhome Aftersales Advisor will include:
- Promoting our client's products and services.
- Liaising with and giving full service to the sales and service teams.
- All warranty administration duties, including letters, faxes, quotes, prospects, sending mail, etc.
- Processing warranty supplier invoices.
- Action all aspects of manufacturing and used vehicle warranty claims.
- Process the return of all warranty parts and maintain records.
- To check service/warranty job cards are completed correctly within manufacturing guidelines.
- Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims.
- Ensure professional preparation of all vehicles, including PDIs, SMMT checks, routine servicing and repairs.
- Ensure prompt, polite and proactive aftersales reception.
- Ensure charging out of retail, warranty and internal work in accordance with policy guidelines. Responsible for hours utilisation and charge out for engineers.
- Oversee ordering of parts and accessories as required.
- Ensure compliance with health and safety regulations.
- To regularly audit and compile a report on tools, equipment and stock.
- On a monthly basis, report on performance.
- Ensure a high level of customer service is maintained at all times by following and working within our client's computer system and customer care programme.
- Performing any other ad hoc tasks, as required, which will help to contribute to the overall performance of the business.
To be eligible, strong experience in a similar administration/customer service-oriented role would be required, with experience somewhere in the automotive industry strongly valued. Experience working with motorhomes/caravans or in the automotive industry would be highly desirable, but is non-essential. Overall, the successful Advisor would be able to deliver the very highest level of customer service through strong communication skills, resulting in 100% customer satisfaction. Very strong organisational skills, along with knowledge of Microsoft Office, Excel and database systems, would be of high priority. Liaising with manufacturers to authorise warranty repairs, and a general knowledge of warranty procedures would be advantageous, but is not essential.
What's in it for you? For your hard work as a Motorhome Aftersales Advisor, our client is offering…
- Starting salary up to £30,000 per annum, depending on experience.
- Bonus to be discussed at interview.
- Full in-house training.
- 37.5 hours per week with a flexible start time depending on preference.
- Due to the nature of the position, you might be required to work additional hours in busier periods across the year.
- This will be a new position that you can put your own stamp on, as this established business continues to grow.
Our team of Automotive Recruitment Consultants all share a passion for finding our job seekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.