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Service Advisor Job in Winchester

Hampshire
Winchester
Service Department, Car Dealership
£28000 - £34000 per annum
144801
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Service Advisor Required in Winchester, Hampshire
  • Competitive basic salary of £28,000 with an on-target earnings of approximately £34,000
  • Uncapped bonus scheme based on upselling and achieving targets
  • Overtime potential through commission on service sales and upsell achievements
  • Supportive team environment with ongoing training and development opportunities
  • Monday to Friday working hours, 07:30 to 17:30, with no weekends
Our client, a Franchised Vehicle Dealership in Winchester, is seeking a Service Advisor to join their team. This position is ideal for individuals who are passionate about delivering excellent customer service, even if you don't have previous automotive experience.

As a Service Advisor, you'll be the vital communication link between our customers and the workshop, ensuring their vehicles are serviced to the highest standard. Comprehensive on-the-job training will be provided, and you'll join a supportive and friendly team environment.

What’s in it for you as a Service Advisor?
  • Starting Salary of £28,000
  • Bonus Scheme is uncapped - OTE £34,000 +
  • Supportive team and ongoing training available
  • Opportunity to work in a dynamic and customer-focused environment.
Duties of a Service Advisor:
  • Arranging and booking vehicle servicing appointments via telephone and email
  • Greeting customers and acting as their main point of contact during their vehicle’s service
  • Providing updates and consultative advice on repair work needed
  • Creating customer invoices and explaining work carried out in a clear manner
  • Proactively rescheduling future maintenance appointments
  • Liaising with Technicians to monitor progress and ensure timely completion of work
  • Handling customer concerns with professionalism and empathy
  • Upselling additional services and products to enhance customer satisfaction and dealership revenue
What our client expects of their Service Advisor:
  • Strong customer service skills with the ability to build rapport and trust with customers.
  • Effective communication skills, both written and verbal, to keep customers well-informed and reassured.
  • Attention to detail and accuracy in processing service details and handling invoices.
  • Ability to work well under pressure and manage customer expectations with clear and consistent communication.
  • Proactive approach to managing your workload, ensuring every customer receives prompt and professional service.
  • Team-oriented mindset, contributing positively to the dealership's goals and supporting your colleagues as needed.
  • Basic understanding of automotive services (advantageous but not essential, as full training will be provided).
  • Commitment to continuous learning and development, with a desire to achieve accreditation within the first year.
This role offers an excellent opportunity for those looking to develop their career in the automotive industry, whether you're bringing experience from a similar role or starting fresh with a strong customer service background.

If you are interested in hearing more about this Vehicle Technician Job, please do not hesitate to contact Kinga Csipetics at Perfect Placement today.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK.
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