We are pleased to assist Our Client in recruiting a highly skilled Service Advisor to join their reputable automotive service team. This is an excellent opportunity for an experienced Service Advisor to further their career within a respected dealership environment. The successful candidate will play a vital role in delivering exceptional customer service and ensuring the efficient operation of the service department.
What's On Offer?
- Competitive salary packages, including bonuses based on performance.
- Comprehensive industry-specific training and ongoing development.
- Generous pension scheme and paid holiday entitlement.
- Opportunities for career progression within a well-established dealership.
- Supportive team environment with excellent management backing.
- Act as the primary point of contact for commercial vehicle service customers, ensuring their needs are understood and met efficiently.
- Manage the booking-in process, ensuring accurate recording of customer details and vehicle information.
- Provide accurate quotations for repairs, maintenance, and warranty work.
- Liaise with workshop technicians to communicate job requirements and timelines.
- Upsell services and products where appropriate, maximising revenue opportunities.
- Manage workshop flow to maximise productivity and ensure timely delivery of services.
- Ensure all customer interactions adhere to company policies and quality standards.
- Maintain accurate records of all customer interactions and vehicle histories.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Proven experience as a Service Advisor, preferably within a commercial vehicle environment.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent communication and interpersonal skills.
- Knowledge of automotive repairs, diagnostics, and service procedures.
- Ability to work under pressure in a fast-paced environment.
- Full UK driving licence.
- IT literacy, including familiarity with dealership management systems.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.