Join a reputable commercial accident repair centre in Sunderland as a Bodyshop Customer Service Advisor, offering a competitive salary of up to £26,000. This is an excellent opportunity for a dedicated professional to thrive within a busy and professional environment committed to delivering outstanding customer service.
This position provides a chance to be part of a well-established company that values customer satisfaction and staff development. If you have experience in automotive customer service and are passionate about helping clients through their repair journey, this position could be the ideal move for your career.
Key benefits of the Bodyshop Customer Service Advisor role include:
- Salary up to £26,000 depending on experience
- Monday to Friday working hours from 8am to 5pm
- Very occasional weekend work, paid as overtime
- Supportive, structured repair environment
- Opportunities for career progression within the automotive sector
- Manage customer inquiries professionally both in person and over the phone
- Clearly explain repair procedures, parts, and available services.
- Maintain accurate records using management systems
- Coordinate vehicle collection and delivery, ensuring excellent communication
- Handle administrative tasks including invoicing and insurer correspondence
- Liaise with workshop and parts teams to ensure smooth operations
- Adhere to health and safety policies and company procedures
- Process customer payments and invoices accurately
- Proven experience in a customer service role within an accident repair or automotive environment.
- Excellent communication skills with the ability to explain technical information simply
- Strong organisational skills with meticulous attention to detail
- Knowledge of vehicle repair processes is advantageous but not essential for trainees
- Professional and positive attitude towards customer care
- Ability to work well independently and as part of a team
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the automotive industry. So, if you are looking to improve your career and want to hear about more motor trade jobs in your local area, please contact us today.