- VEHICLE SERVICE ADVISOR - SWINDON
- SALARY: Between £27-30,000 per annum plus a monthly bonus scheme/overtime providing on-target earnings around £35,000+ per annum.
- HOURS: Monday to Friday 8:00am-6:00pm with an hour lunch break and 1 in 3 Saturdays 8:00am-1:00pm.
- BENEFITS: Enhanced annual leave, manufacturer-accredited training, staff purchase discounts on cars, servicing, parts, and labour, and fantastic long-term career development prospects with a family-run motor retail group and a multiple AM Award "Dealer Group of the Year" winner.
Our client, a premium franchise-approved car dealership situated in the Swindon region, is currently looking to recruit a Service Advisor to join their busy Service Department.
Reporting to the Aftersales Manager and working alongside two other Service Advisors and a workshop team, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first-class service, and also achieve the company objectives and targets. You will greet customers in the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Do you need previous Service Advisor experience? In short, no!
The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational and IT skills would be of high priority. Any experience with the Kerridge/Keyloop DMS system or with Onelink would be beneficial. Current or recent experience as a Service Advisor would be highly advantageous to our client; however is non-essential provided you come from a strong customer service/sales-oriented background and are interested in undertaking a new challenge in the motor trade, as full training would be provided. A full, clean UK driving license with minimal points is essential, though.
WHAT'S IN IT FOR YOU? For your hard work as a Service Advisor, our client is offering...
- Starting salary up to £27-30,000 per annum pending experience.
- Monthly performance-related bonus scheme and overtime providing on-target earnings of around £35,000+ per annum.
- 31 days annual holiday allowance (including the bank holidays) with your holiday allowance increasing over the length of service.
- Full in-house training/development provided.
- Contributory workplace pension scheme.
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Fantastic long-term career development prospects with a family-run motor retail group and a multiple AM Award "Dealer Group of the Year" winner.
- Working hours from Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break and 1 in 3 Saturday mornings, 8:00am-1:00pm.