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Contact Centre Manager Job in Hinckley

Leicestershire
Hinckley
Car Dealership, Sales Department, Management
£50000 - £75000 per annum
145685
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Contact Centre Manager Vacancy in Leicestershire
  • Basic: £50,000
  • OTE: £75,000
  • 42.5-hour, 5-day working week on a rota
We are looking for an experienced Contact Centre Manager to take charge of a high-performing automotive telesales operation. You’ll be leading a large, fast-paced team and driving performance, conversion, and customer experience across the department.

This is a hands-on leadership role suited to someone from a dealership sales background or with proven experience managing an automotive call centre environment.

What’s in it for you?
  • £50,000 basic salary
  • Realistic OTE of £75,000
  • Established, high-performing team
  • Senior leadership opportunity within a growing automotive business
  • Clear scope to influence processes, performance, and culture
What you’ll be doing:
  • Managing a large telesales team of 17 executives, 2 centre supervisors, and 1 team leader
  • Driving sales performance, KPIs, and conversion rates
  • Coaching and developing managers and advisors
  • Monitoring call quality, activity levels, and productivity
  • Implementing processes to improve efficiency and customer experience
  • Working closely with senior management to achieve commercial targets
What we’re looking for:
  • Proven experience managing a large telesales or contact centre team
  • Background in automotive dealership sales or automotive call centre leadership
  • Strong people-management and coaching skills
  • Commercially driven with a focus on results and performance
  • Comfortable working in a fast-paced, target-driven environment
If you are interested in hearing more about this Contact Centre Manager job in the Hinckley area, please contact Aedan Oliver at Perfect Placement Today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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