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Service Advisor Job in Bristol

Bristol
Bristol
Car Dealership, Administration and Accounts
£24000 - £28200 per annum
145718
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Customer Service Advisor - Central Bristol
  • Salary: £24,000 basic salary with £4,200 uncapped annual bonus potential, paid monthly.
  • Hours: 37.25-hour week across Monday to Sunday with a monthly pre-scheduled rota between 8:00am-9:00pm (remote working available between 6:00pm-9:00pm and 1-in-2 weekends required).
  • Benefits: Enhanced annual leave, full manufacturer-accredited training, staff purchase discounts on cars, servicing, parts, and MOT's, and a chance to work with an award-winning dealer group with multiple franchises approved across their sites. 
Our client, a large multi-branded automotive dealer group established across South Wales and the South West of England, is currently looking to recruit a Customer Service Advisor for their head office situated near central Bristol (site relocating to north Bristol in 2027). 

Reporting to the Head of Marketing and working as part of a team of six, as a Customer Service Advisor, you'll be the first point of contact for potential customers, helping them take the next step in their journey with our client to purchasing a new vehicle.
 
Other Responsibilities of this Service Advisor role include:
  • Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
  • Capturing key information and updating our client's vehicle sales system to ensure they're delivering a personalised experience.
  • Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
  • Working hand-in-hand with the vehicle sales team by turning inbound enquiries into scheduled appointments.
In order to be eligible, you will need to be able to demonstrate good customer service capabilities with a friendly and approachable manner, given that you shall often be the first point of contact for any customer interacting with our client's business. You will need to be IT literate, be a team player, capable of working towards targets/KPI's, have an attention to detail and be self-driven and reliable. Motor trade experience is non-essential for our client, but it would definitely help if you have an interest in anything automotive-oriented! Flexibility to work on a rotating schedule, including weekends, is also required. 

If you have a strong desire to grow, develop your skills, and build a rewarding career in the motor trade, then we want to talk to YOU! 

ALSO, our client's head office will be moving to a brand-new purpose-built site in north Bristol/near Cribbs Causeway, in 2027, so you will need to be able to commute to both north and central Bristol in the interim. 

What's in it for you? For your hard work as a Customer Service Advisor, our client is offering:
  • Starting salary up to £24,000 per annum
  • Uncapped performance-related bonus of around £4,200 per annum, paid monthly. 
  • 30 days annual holiday allowance (any bank holidays worked, you gain a day off in lieu to compensate for it).
  • Access to full manufacturer-accredited training.
  • Pension scheme. 
  • Discounted car purchase programme, Cycle to Work scheme, healthcare provisions, and hospitality/event perks. 
  • Fantastic long-term career prospects with a large multi-award-winning car dealer group established across the South West of England and South Wales.  
  • 37.25-hour week across Monday to Sunday with a monthly pre-scheduled rota between 8:00am-9:00pm (remote working available between 6:00pm-9:00pm and 1-in-2 weekends required).
If you are interested in hearing more about this Customer Service Advisor job in the Central Bristol area, please contact Hamish Lowrie at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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