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Workshop Controller Job in Kidderminster

Worcestershire
Kidderminster
Service Department, Commercial Dealership
£45000 - £52000 per annum
146063
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Commercial Workshop Controller Vacancy in Kidderminster
  • Salary: £45,000 basic | OTE £52,000
  • Hours: 07:00 – 16:30; Monday to Friday + Saturday rota.
This is a key leadership position responsible for managing the flow of work through the workshop, ensuring jobs are completed efficiently, safely, and to manufacturer and company standards. You will oversee Technician productivity, maintain high quality levels, and ensure the workshop operates profitably while delivering excellent customer service.

You will play a vital responsibility in supporting, developing, and motivating the workshop team while maintaining compliance with all company and industry regulations.

Benefits for the Commercial Workshop Controller:
  • Overtime paid at 1.5x hourly rate
  • Saturdays paid as overtime
  • 23 days annual leave + bank holidays
  • Birthday day off
  • 4x death in service benefit
  • Auto-enrolment pension scheme
  • Manufacturer and in-house training programmes
  • Internal mentorship programme
  • Long service recognition and additional holiday after 5 years
  • Enhanced maternity and paternity policies
  • Access to wellness programme and Employee Assistance Programme
  • Mental Health First Aiders
  • Reward and recognition programmes
  • Branded uniform
  • Community and charity initiatives
Key Responsibilities as a Commercial Workshop Controller:
  • Ensure all workshop processes are followed for every job
  • Pre-time and allocate work to technicians to maximise productivity
  • Monitor job progress and ensure deadlines are met
  • Obtain authorisation for additional work where required
  • Oversee MOT quality standards and first-time pass rates
  • Ensure all inspections are fully signed off and compliant
  • Identify warranty items and ensure correct documentation is completed
  • Audit job packs before they are processed for invoicing
  • Monitor workshop loading and technician performance
  • Ensure customer vehicles are completed and communicated back to service reception
  • Maintain workshop cleanliness, safety, and organisation
  • Support and supervise junior staff and apprentices
  • Manage technician training and development
  • Handle customer complaints professionally and escalate where required
  • Ensure compliance with DVSA, trading standards, health & safety and other statutory regulations.
Requirements as a Commercial Workshop Controller:
  • Level 3 qualification in Vehicle Maintenance & Repair or Mechanical Engineering
  • Strong technical background with passenger car knowledge
  • Previous experience as a Senior Technician or Workshop Controller
  • Process-driven with strong organisational skills
  • Leadership and team management ability
  • Able to prioritise work and manage a busy workshop environment
  • Excellent communication and interpersonal skills
  • Self-motivated with the ability to motivate others
If you are interested in hearing more about this Workshop Controller job in the Kidderminster area, please contact Billy Peasgood at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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