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CRM Executive Job in Cardiff

Cardiff
Cardiff
Service Department, Car Dealership
£28000 per annum
147163
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Customer Experience/CRM Executive - Cardiff
  • Salary: £26,500-28,000 per annum, pending experience. 
  • Hours: Monday to Friday, 37.5 hours per week, with flexibility on starting times.
  • Benefits: Great long-term prospect, enhanced annual leave and much more!
Our client, a large multi-franchise approved commercial vehicle dealership based in the Cardiff region, is currently looking to recruit an experienced Customer Experience & CRM Executive to join their Marketing department. 

Report to the Head of Marketing, this role is to support aftersales and sales through enhancing customer experience whilst using the in-house CRM to increase repeat custom, aftersales bookings and customer engagement.
  • Maintain and manage customer records within the CRM to ensure key fields are completed. 
  • Review of customer details within DMS
  • Ensure fleet and retail customers' records are segregated and maintained properly.
  • Ensure GDPR-compliance is met across the business. 
  • Reporting data and analytics through CRM to the line manager.
  • Ensuring showroom standards are met, maintained and well presented at all times.
  • Log issues, complaints and similar onto DMS.
To be eligible, our client requires at least 2 years of experience in a similar CRM/marketing role with particular emphasis on the automotive sector. Experience with CDK/Kerridge is highly desired. A UK driving licence is essential for this role due to the multi-site coverage that is required.

For your hard work as a Customer Experience/CRM Executive, our client is offering:
  • Starting salary up to £26,5800-28,000 per annum pending experience. 
  • 30 days annual leave (including bank holidays), increasing to 33 days over the length of service. 
  • Full in-house and manufacturer training.
  • 22 days annual leave plus the eight bank holidays.
  • A workplace pension scheme.
  • Fantastic career prospects with a long-established and well-regarded local automotive business.
  • Working hours are Monday to Friday, 37.5 hours per week, with flexibility on starting times.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.
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