Are you an experienced automotive professional seeking a step up in your career? Our client, a reputable dealership in Colne, is currently recruiting for a highly motivated Service Manager. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer satisfaction, and contribute to the ongoing growth of the business. The ideal individual will have a background as a senior service advisor and a passion for delivering outstanding service standards. This position presents a fantastic chance to develop your leadership skills within a supportive environment and be part of a growing dealership group, now expanding to become an authorised repairer at their Colne site for a renound brand
Benefits of the Service Manager role include:
- Basic salary of £35,000 with an OTE of £42,300
- Monday to Friday working hours from 8:00am to 5:30pm
- Company pension scheme and 22 days paid annual leave, increasing with service
- Recognition schemes such as service awards, uniforms, and contributions towards eye care and flu jabs
- Ongoing training through manufacturer programmes and professional development courses
- Discounted workshop services and MOTs
- Staff referral and Cycle to Work schemes to promote healthy and sustainable commuting
- Access to internal accreditation programmes and employee recognition awards
- Overseeing all service and diagnostic processes to ensure high standards of customer service
- Leading, coaching, and developing the service team to meet and exceed KPIs
- Recruiting, onboarding, and performance managing service advisors
- Ensuring compliance with brand standards, health and safety, and GDPR regulations
- Monitoring performance metrics such as labour efficiency, sales, and costs
- Creating targeted service campaigns to maximise revenue
- Analysing customer feedback and competitor activities to improve service offerings
- Fostering a positive dealership environment and promoting team collaboration
- Attending manufacturer training sessions and internal meetings to stay informed of industry standards
- Proven experience at a supervisory or managerial level within an automotive dealership
- Strong leadership and team development skills
- Knowledge of manufacturer service standards and performance KPIs
- Excellent communication and customer relationship skills
- Ability to interpret performance data and implement improvements
- Full valid UK driving licence
- Experience working with workshop controllers and senior service advisors is highly desirable
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.