- Salary: £28,00 per annum, pending experience, plus monthly bonuses providing an on-target earnings of around £33,000+ per annum.
- Hours: Monday to Friday 8:30am to 5:00pm, with 1 in 3 Saturday mornings 8:30am to 1:00pm.
- Benefits: Enhanced annual leave, staff purchase discounts on cars, parts, servicing, and labour, manufacturer-accredited training, and achievement events/meals, amongst others.
In the role of a Service Call Centre Advisor, you will work alongside 1 other Advisor and will feed work to multiple large multi-franchise workshop teams and shall be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service and/or MOT. As a Service Call Centre Advisor, you will handle all incoming service department calls, and will be responsible for booking in customers vehicles for service and/or MOTs. Within the role, you will be able to upsell service plans to customers and will have the opportunity to upselling following vehicle health checks within the branches workshop. You will oversee multiple car brands and will be responsible for filing the service diaries across the group.
Current/recent experience in a similar contact/call centre orientated role in the motor trade would be desired but isn't essential. It is essential to our client though that you have a desire to work within the motor trade, and have strong customer service skills, have a friendly and charismatic manner over the phone, and are IT literate.
What's in it for you? For your hard work as a Service Bookings Advisor, our client is offering:
- Up to £28,000 basic salary pending experience.
- On-target earnings of £33,000 per annum based on customer service scores
- 22 days annual holiday allowance plus the 8 bank holidays, increasing over length of service up to 25 days leave.
- Employment benefits include the following: workplace pension scheme, staff purchase discount scheme, discounts on parts, servicing and labour.
- Manufacturer-accredited training.
- Other benefits are on offer, such as expenses paid for bi-annual staffing events (Summer and Christmas parties) and achievement events and meals.
- Fantastic long-term career prospects with a long-standing, reputable, multi-franchise approved car dealer group that has been operating for over 60 years.
- Working hours are Monday to Friday 8:30am to 5:00pm, with 1 in 3 Saturday mornings 8:30am to 1:00pm.
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