- Customer Experience Manager - Gloucester
- Salary: Up to £34,000 basic salary (negotiable depending on experience) with OTE of £40,000.
- Benefits: Discounted vehicle purchases, pension scheme, wellbeing support, training and career development opportunities.
- Hours: 8:00am-6:00pm Monday to Friday with alternate Saturdays 8:30am-12:30pm
Our client, a franchise-approved car dealership based in the Gloucester region, is currently looking to recruit a Customer Experience Manager to join their aftersales team and play a key role in delivering an exceptional customer journey while driving service department performance.
Reporting to the Aftersales Manager and responsible for leading the Service Advisor team, you will be a proactive member of the dealership's management team with responsibility for ensuring an efficient and professional service reception operation. You will play a key role in delivering an outstanding customer journey, maximising departmental performance, and maintaining the highest standards of customer care.
As a Customer Experience Manager, your key responsibilities will include:
- Lead, support, and develop the Service Advisor team.
- Ensure the highest levels of customer satisfaction are delivered and maintained.
- Identify opportunities to improve service reception performance and customer experience.
- Build and maintain strong working relationships with customers and colleagues.
- Manage workloads effectively to ensure all tasks are completed to a high standard.
- Support the Aftersales Manager in achieving departmental objectives and targets.
The successful candidate will have current or recent experience as a Service Manager within a smaller dealership or be an experienced Senior Service Advisor ready to take the next step in their career. You will possess strong leadership and communication skills, a proactive approach to customer service, and the ability to motivate and develop a successful team. A full UK driving licence with minimal points is essential.
What's in it for you? For your hard work as a Customer Experience Manager, our client is offering:
- Starting salary up to £34,000 per annum (negotiable depending on experience) with an OTE of £40,000.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Company pension scheme, employee wellbeing services, and free eye care vouchers.
- Colleague referral bonus of up to £1,000.
- Discounted vehicle purchase schemes, colleague car benefit offers, and discounts on servicing, parts, and bodyshop services.
- Ongoing manufacturer and in-house training, with excellent long-term career progression opportunities.
- Access to a range of additional benefits, including a discounted shopping portal.
- Working hours of 8:00am-6:00pm Monday to Friday, with alternate Saturdays 8:30am-12:30pm.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic opportunity.