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Customer Experience Manager Job in Gloucester

Gloucestershire
Gloucester
Car Dealership, Service Department
£34000 - £40000 per annum
147815
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Customer Experience Manager Opportunity in Gloucester
  • Salary: Up to £34,000 basic salary (negotiable depending on experience) with OTE of £40,000.
  • Benefits: Discounted vehicle purchases, pension scheme, wellbeing support, training and career development opportunities.
  • Hours: 8:00am-6:00pm Monday to Friday with alternate Saturdays 8:30am-12:30pm
Our client, a franchise-approved car dealership based in the Gloucester region, is currently looking to recruit a Customer Experience Manager to join their aftersales team and play a key role in delivering an exceptional customer journey while driving service department performance.
 
Reporting to the Aftersales Manager and responsible for leading the Service Advisor team, you will be a proactive member of the dealership's management team with responsibility for ensuring an efficient and professional service reception operation. You will play a key role in delivering an outstanding customer journey, maximising departmental performance, and maintaining the highest standards of customer care.

As a Customer Experience Manager, your key responsibilities will include:
  • Lead, support, and develop the Service Advisor team.
  • Ensure the highest levels of customer satisfaction are delivered and maintained.
  • Identify opportunities to improve service reception performance and customer experience.
  • Build and maintain strong working relationships with customers and colleagues.
  • Manage workloads effectively to ensure all tasks are completed to a high standard.
  • Support the Aftersales Manager in achieving departmental objectives and targets.
The successful individual will have current or recent experience as a Service Manager within a smaller dealership or be an experienced Senior Service Advisor ready to take the next step in their career. You will possess strong leadership and communication skills, a proactive approach to customer service, and the ability to motivate and develop a successful team. A full UK driving licence with minimal points is essential.
 
What's in it for you? For your hard work as a Customer Experience Manager, our client is offering:
  • Starting salary up to £34,000 per annum (negotiable depending on experience) with an OTE of £40,000.
  • 23 days annual leave plus bank holidays, increasing with length of service.
  • Company pension scheme, employee wellbeing services, and free eye care vouchers.
  • Colleague referral bonus of up to £1,000.
  • Discounted vehicle purchase schemes, colleague car benefit offers, and discounts on servicing, parts, and bodyshop services.
  • Ongoing manufacturer and in-house training, with excellent long-term career progression opportunities.
  • Access to a range of additional benefits, including a discounted shopping portal.
  • Working hours of 8:00am-6:00pm Monday to Friday, with alternate Saturdays 8:30am-12:30pm.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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