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Contact Centre Supervisor Job in Southampton

Hampshire
Southampton
Service Department, Car Dealership
£22000 - £32000 per annum
148245
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Join a dynamic team as a Contact Centre Supervisor and help shape exceptional customer experiences. Our client is seeking an experienced Contact Centre Supervisor to oversee daily operations, lead a motivated team, and ensure high standards of customer service. This is a fantastic opportunity for a skilled professional looking to advance their career within a reputable organisation based in Southampton, Hampshire.

Benefits of this Contact Centre Supervisor role include:
  • Competitive basic salary of £34,000 per annum
  • Potential OTE of £40,000 with performance bonuses
  • Monday - Friday 8am - 5pm, no wekeends
  • Opportunity for career progression within a growing company
  • Supportive management and team environment
  • Ongoing training and development opportunities
As a Contact Centre Supervisor, your key duties will include:
  • Managing and motivating the contact centre team to achieve service targets
  • Ensuring excellent customer relations and resolving complex queries
  • Monitoring team performance and providing coaching and feedback
  • Implementing process improvements to optimise efficiency
  • Maintaining accurate records and reports on customer interactions
The ideal individual for the Contact Centre Supervisor role will have:
  • Proven experience as a Customer Contact Executive or Customer Relations Manager
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • A proactive approach to problem-solving
  • Previous experience within a contact centre environment is preferred
If you are ready to take the next step in your career as a Contact Centre Supervisor, contact Kinga Csipetics today to find out more about this exciting opportunity.

Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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