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Service Team Leader Job in Heathrow

Greater London
Heathrow
Service Department, Car Dealership
£37000 - £42000 per annum
148738
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Service Team Leader Vacancy - Heathrow!

  • Up To £37,000 Basic Salary + Bonus
  • 42.5 Hour Week Monday To Friday 
  • Prestige Car Brand Main Dealership Environment
  • 23 Days Holiday + Bank Holidays
  • Proven Successful Aftersales Track Record Required
Join our client as a Service Team Leader at their site in the Heathrow area, where they are seeking an experienced and motivated automotive professional to lead their service department. This is a fantastic opportunity for a dedicated Service Advisor ready to step into a leadership role, drive team performance, and deliver exceptional customer service in a dynamic environment.

Benefits:

  • Up To £37,000 Basic Salary + Bonus
  • 42.5 Hour Week Monday To Friday 
  • Prestige Car Brand Main Dealership Environment
  • 23 Days Holiday + Bank Holidays
  • Proven Successful Aftersales Track Record Required
Duties:

  • Lead and motivate the Service Advisor team to provide outstanding customer service and operational success
  • Act as a role model for professionalism, customer care, and operational excellence
  • Support the effective running of the service department by managing workloads and processes
  • Support the Workshop Controller and Service Manager in their absence
  • Coach, guide, and develop team members to maximise performance and job satisfaction
  • Handle customer queries professionally, resolve escalated concerns, and ensure high levels of customer satisfaction
  • Monitor and improve service processes to meet departmental KPIs and customer expectations
  • Maintain clear communication between customers, technicians, and management teams
  • Manage workshop loading, book appointments, and ensure scheduling aligns with capacity
  • Produce accurate job cards, estimates, invoices, and warranty documentation
  • Identify additional sales opportunities through effective product explanations and onboardings
Requirements:

  • Proven experience as a Service Advisor or similar within the automotive industry
  • Strong leadership capabilities with the ability to influence and motivate teams
  • Excellent communication and interpersonal skills to foster team collaboration and customer relationships
  • Track record of delivering high levels of customer satisfaction and operational targets
  • Good organisational skills, with the ability to manage multiple priorities in a fast-paced environment
  • Knowledge of workshop processes, KPIs, and automotive service procedures
  • Self-motivated with a proactive approach to problem solving and decision making
  • Professionalism, integrity, and a commitment to delivering exceptional service
If you are looking to advance your career within the automotive sector and lead a high-performing service team, this is a great opportunity. To find out more about this exciting Service Team Leader position in Feltham, Greater London, please get in touch.

Contact Consultant Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering London and Surrey, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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