- Salary: £30,000 per annum, pending experience, with an additional performance-related bonus scheme providing on-target earnings around £34-36,000+ per annum.
- Hours: Monday to Friday 8:00am-6:00pm. No weekends required!
- Benefits: Enhanced annual leave, enhanced pension scheme, manufacturer training, and access to hundreds of discounts at online and high-street retailers, amongst others.
Reporting to the Aftersales Manager and working alongside another Aftersales Advisor, you will need to be a confident relationship builder and be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first-class service, also achieving the company's objectives and targets. You will greet customers in the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Do you need previous experience as an Aftersales Advisor? In short, no
Prior or present experience working as an Aftersales/Service Advisor or in a very similar capacity would be beneficial; however, our client is willing to consider individuals from a customer service/hospitality orientated background looking to undertake a new challenge in the motor trade. Overall, you will be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. You will have a passion for working for the brand our client represents and have very strong organisational skills along with IT proficiency (experience with the Kerrige Dealer Management System would be highly advantageous but is non-essential). Liaising with manufacturers to authorise warranty repairs and general knowledge of automotive warranty procedures would also be advantageous, but is non-essential. A UK driving licence with minimal points is also essential at this stage.
What's in it for you? For your hard work as an Aftersales Advisor, our client is offering...
- Starting salary up to £30,000 per annum, pending experience.
- Quarterly CSI bonus of £1,000 (performance-related) and £25 per service plan sold.
- 25 days annual holiday allowance plus the 8 bank holidays.
- Full manufacturer-approved training.
- Workplace pension scheme offering enhanced employer contributions.
- Access to Perkbox, a platform which offers hundreds of perks and discounts.
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families.
- A paid day off each year in addition to your holiday allowance for your birthday and to attend family/celebratory events.
- Cycle to work bike purchase scheme through salary exchange.
- Working hours from 8:00am-6:00pm Monday to Friday. No weekends required!
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