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Aftersales Manager Job in Leicester

Leicestershire
Leicester
Management, Car Dealership
£40000 - £65000 per annum
149164
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  • Basic Salary: £40,000
  • OTE: £65,000
  • 12-Month Contract
  • Hours: 45 hours per week
  • Working Hours: Monday – Friday, 8:00am – 6:00pm | 1 in 4 Saturdays, 8:30am – 12:30pm
Our client is looking to recruit an experienced Aftersales Manager to join their busy dealership in Leicester on a 12-month contract.

This is an excellent opportunity for an experienced Aftersales professional looking for a new challenge within a busy automotive environment. You will take responsibility for the day-to-day performance of the Aftersales department, ensuring high levels of customer satisfaction, productivity and profitability across the Service and Parts operations.

Key Responsibilities:
  • Manage the day-to-day operation of the Aftersales department.
  • Lead, motivate and develop the Aftersales team.
  • Monitor departmental performance against key targets and objectives.
  • Maximise workshop productivity, efficiency and profitability.
  • Maintain excellent levels of customer satisfaction and service.
  • Oversee the Service and Parts operations, ensuring effective communication between departments.
  • Monitor departmental KPIs and take appropriate action to improve performance.
  • Ensure all work is completed to manufacturer and company standards.
  • Deal effectively with customer queries and escalations.
  • Manage departmental processes, ensuring compliance and high standards are maintained.
  • Support recruitment, training and development of Aftersales team members.
  • Build strong relationships with customers, colleagues and manufacturer representatives.
  • Identify opportunities to increase Aftersales revenue and improve retention.
Our client is looking for an experienced Aftersales Manager with:
  • Previous experience in an Aftersales Management role within the automotive industry.
  • Strong knowledge of Service and Parts operations.
  • Proven ability to lead, motivate and develop a team.
  • Strong commercial awareness with a focus on departmental profitability.
  • Excellent customer service and communication skills.
  • The ability to analyse performance data and work towards challenging targets.
  • Strong organisational and problem-solving skills.
  • A professional and proactive approach.
  • Full UK driving licence.
What's on Offer:
  • £40,000 basic salary
  • OTE of £65,000
  • 12-month contract
  • Company car
  • Eligibility for the company car scheme
  • 45-hour working week
  • 1 in 4 Saturday mornings
  • Sunday closed
  • Excellent career opportunity within a busy automotive dealership
Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Leicester and Leicestershire, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.
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