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Service Advisor Job in Cheltenham

Gloucestershire
Cheltenham
Service Department, Car Dealership
£33000 - £36000 per annum
149389
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A rare opportunity has become available for a Service Advisor to cover our client's 10 franchise-approved car dealerships across the Gloucestershire, Herefordshire and Worcestershire region. 
  • Salary: Up to £33,000 per annum pending experience, plus bonus potential up to £6,000 per annum, paid monthly.
  • Hours: 8:00am-6:00pm Mon-Fri at local dealerships to you, whereas 8:30am-5:30pm, Mon-Fri for covering long-distance sites. Occasional Saturday morning cover only when required in an emergency.
  • Benefits: Company car with business mileage/associated business expenses covered. The company car can also be used for personal journeys, although personal fuel or EV charging costs will be the employee's responsibility. Full manufacturer-authorised training and excellent company benefits are also provided, including personal healthcare, online retail and staff discounts, and discounted gym membership, amongst others.
Reporting to the Group Support Service Manager, you will provide coverage for other Service Advisors within our client's dealer group during periods of annual leave, sickness, or unallocated leave. You will receive a calendar outlining which sites you will be visiting two weeks in advance. When not allocated to one of these dealerships, you will be based at a nearby dealership until your support is required elsewhere.

In the role, you will meet and greet customers in the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed, all whilst ensuring the highest level of customer service.

To be eligible, you must live in a reasonably central location in the Gloucestershire and Worcestershire region, have a UK driving licence with minimal points, and be prepared to work at multiple locations as and when required. Due to the nature of this role, the successful individual would need to have at least 1 to 2 years' stable recent experience working as a Service Advisor within an automotive dealership/garage environment and be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction.

Overall, you will have a passion for working for the manufacturer and have very strong organisational skills, along with IT proficiency. Experience with the Kerridge dealer management system would be highly advantageous but is non-essential. Liaising with the manufacturer to authorise warranty repairs, along with a general knowledge of automotive warranty procedures, would also be advantageous but is non-essential.

What's in it for you ? For your hard work as a Group Support Vehicle Service Advisor, our client is offering...
  • Starting salary up to £33,000 per annum pending experience.
  • Performance-related bonus scheme up to £6,000 per annum, paid monthly. 
  • £15 bonus for every service plan sold.
  • Personal company car provided, with business mileage and associated business expenses covered.
  • Company car available for personal use, with personal fuel or EV charging costs paid by the employee.
  • 23 days annual leave plus the 8 bank holidays, with annual holiday allowance increasing over length of service.
  • Access to manufacturer-accredited training.
  • Workplace pension scheme.
  • Various company benefits including personal healthcare, online retail and staff discounts, and discounted gym membership, amongst others.
  • Opportunity to work with one of the UK's most popular car brands and a company that has been awarded ‘One Star’ status for ‘Best Companies to Work For’.
  • 8:00am-6:00pm Mon-Fri at local dealerships to you, whereas 8:30am-5:30pm, Mon-Fri for covering long-distance sites. Occasional Saturday morning cover only when required in an emergency.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement, covering Cheltenham and Gloucestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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