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Service Advisor Job in Tewkesbury

Gloucestershire
Tewkesbury
Service Department, Car Dealership
Salary negotiable, pending experience, plus monthly performance-related bonuses available.
150533
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Our client, a family-run franchise-approved car dealer group, is currently looking to hire a Service Advisor to join one of their dealerships in Tewkesbury. 
  • Salary: Negotiable, pending experience, plus monthly performance-related bonuses available. 
  • Hours: 8:00am-6:00pm Mon to Fri and 1 in 2 Sat 8:00am-1:00pm paid as overtime.
  • Benefits: Enhanced annual leave, manufacturer training, staff purchase discounts, and fantastic long-term career prospects with a family-run business operating since 1984. 
Reporting to the Service Manager and working alongside a small aftersales team, as a Service Advisor, you will be responsible for providing a proactive service to customers requesting to schedule their vehicles for service, maintenance or repair work and arranging, where necessary, a courtesy vehicle. You will greet customers in the Service Department, extensively liaise with the workshop to chase work in progress, carry out upselling of additional products and services where possible, and keep customers informed of the progress on their vehicle amongst other ad-hoc responsibilities.

The successful individual would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills along with IT literacy would be of high priority. Experience with the dealer management system Kerridge/Keyloop would be preferable but isn't essential. Experience working in a similar role as a Service Advisor would be highly beneficial; however, our client is willing to consider individuals with no direct experience in the role provided they come from a strong customer service-oriented role in the motor trade, and they have a full, clean UK driving licence with minimal points.

What's in it for you? For your hard work as a Service Advisor, our client is offering:
  • Starting salary negotiable pending experience. 
  • Monthly performance-related bonuses available.
  • 30 days annual leave (including the bank holidays).
  • Access to full in-house and manufacturer-approved training on ICE and electric vehicles. 
  • Workplace pension scheme and staff purchase discounts, including on vehicles, petrol, and at our client's convenience store.
  • Fantastic long-term career prospects with a family-run business operating since 1984. 
  • Working hours from 8:00am-6:00pm Mon to Fri and 1 in 2 Sat 8:00am-1:00pm.
Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement, covering Tewkesbury and Gloucestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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