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Service Advisor Job in Southport

Merseyside
Southport
Service Department, Car Dealership
£32000 - £40000 per annum
150725
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We are seeking a professional and customer-focused Service Advisor to join our busy automotive service department. This is an excellent opportunity for an experienced Service Advisor, although we would also welcome applications from a Senior Service Advisor looking to take the next step in their career. Working as a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing, repairs and maintenance. You will deliver a professional customer experience, maximise service sales and support the smooth running of the service department.

Benefits:
  • Basic salary of £31,000 to £32,000, depending on experience
  • OTE of up to £40,000 with bonus opportunities
  • Up to 34 days of annual leave
  • Performance-related bonus schemes
  • Employee of the Month recognition scheme
  • Employee discounts on products and services
  • Company sick pay scheme
  • Confidential wellness and wellbeing support
  • Ongoing training and professional development
  • Supportive, customer-focused working environment
  • 47 contracted hours per week
  • Monday to Friday, 8.00am to 6.00pm
  • Alternate Saturday mornings, 8.30am to 12.30pm
Duties:
  • Welcome customers professionally and ensure they receive a high standard of service
  • Discuss servicing, repair and maintenance requirements clearly and accurately
  • Record customer details, vehicle information, service histories and requested work
  • Obtain customer authorisation for work and ensure job cards are completed correctly
  • Promote additional servicing, repair work, warranties, accessories and loyalty memberships
  • Maximise service sales and contribute towards departmental profitability
  • Maintain accurate invoicing, job costing and payment records
  • Explain completed work and advise customers of any future vehicle requirements
  • Liaise closely with workshop, parts, sales and administration teams
  • Maintain the service department loading system to support efficient workflow
  • Contact customers regarding vehicle progress, completion and collection arrangements
  • Manage customer queries and resolve concerns in a courteous and effective manner
  • Ensure warranty work is correctly identified, authorised and documented
  • Maintain a professional, clean and well-presented service reception area
  • Support and supervise the Service Desk team where required
Requirements:
  • Previous experience as a Service Advisor or in a similar automotive customer service role is preferred
  • Excellent verbal and written communication skills
  • Strong organisational skills and attention to detail
  • Ability to record customer and vehicle information accurately
  • Professional, friendly and customer-focused approach
  • Confidence handling customer queries and resolving concerns
  • Knowledge of vehicle servicing, repairs and warranty procedures
  • Ability to process customer payments accurately
  • Familiarity with computerised recording and service department systems
  • Understanding of vehicle legislation and automotive trade practices
  • Experience of service selling techniques would be advantageous
  • Technical qualifications would be beneficial
If you are interested in the Service Advisor opportunity and would like to find out more about this rewarding automotive role, we would be pleased to hear from you.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Southport and Merseyside, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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