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Workshop Controller Job in Croydon

Surrey
Croydon
Management, Service Department, Car Dealership
£39000 - £47000 per annum
150866
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We are recruiting on behalf of our client for an experienced Workshop Controller to lead a busy, high-performing automotive workshop in Croydon, Surrey. This Workshop Controller position offers the opportunity to take ownership of daily workshop operations, maximise technician productivity and deliver an exceptional customer experience within a premium automotive environment. Benefits

  • Basic salary of £39,000 with an OTE of £47,800
  • 25 days’ annual leave plus bank holidays, increasing with length of service
  • Company pension scheme and life assurance
  • Colleague discounts on vehicle purchases, servicing, MOTs and repairs
  • Access to retail, shopping and lifestyle benefits through a colleague rewards platform
  • Ongoing manufacturer and leadership training
  • Genuine career development and progression opportunities
  • Performance-related rewards
  • Referral bonuses of up to £2,000 for successful referrals
  • Full-time working hours of 45 hours per week, including Saturday mornings on a rota basis
Duties

  • As Workshop Controller, lead, manage and motivate a team of 10 Technicians and 2 Apprentices
  • Allocate job cards and manage technician workloads to maximise productivity
  • Oversee a modern 10-bay workshop processing approximately 28 to 30 vehicles each day
  • Monitor workshop performance and ensure daily operational targets are achieved
  • Carry out quality checks to ensure all work meets manufacturer and brand standards
  • Oversee the effective use of EVHC and service booking systems
  • Identify and resolve operational issues before they affect workshop efficiency or customer service
  • Provide excellent customer service in person and over the telephone
  • Work closely with Service Advisors to ensure a smooth and efficient aftersales process
  • Maintain a professional, calm and supportive working environment
Requirements

  • Previous experience as a Workshop Controller, ideally within a franchised dealership
  • The successful Workshop Controller will have strong leadership skills and the ability to motivate and develop a technical team
  • Excellent organisational skills with the ability to manage competing priorities
  • Proficient IT skills, ideally including experience with EVHC software
  • A proactive and practical approach to problem-solving
  • Strong communication skills and a customer-focused attitude
  • A commitment to maintaining high standards of workmanship and service
  • A genuine interest in developing a long-term career within the automotive industry
If you are an experienced Workshop Controller looking for your next opportunity with a successful automotive retailer, we would be pleased to hear from you. Contact Darwin Manship , Automotive Recruitment Specialist at Perfect Placement covering Croydon and Surrey , today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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