Hours: 42.5 hrs – Working 5 days over Monday–Saturday; Mon–Fri 0830–1800, Sat 0900–1700.
Salary: £40,000 + company car or bike
Our client is seeking an experienced Motorcycle Sales & Retention Supervisor to support the performance of its motorcycle sales department in Guildford, Surrey. This is an exciting opportunity for a commercially minded automotive sales professional to develop customer relationships, drive repeat business and support the Sales Manager in achieving departmental targets.
The successful Motorcyle Sales & Retention Supervisor will play an important role in motivating the sales team, maximising opportunities within the existing customer database and delivering an exceptional customer experience from initial enquiry through to handover and beyond.
Benefits
- Basic salary and OTE of £40,000
- Company motorcycle provided
- 42.5-hour working week across five days from Monday to Saturday
- Monday to Friday, 8.30am to 6.00pm, with Saturday hours of 9.00am to 5.00pm
- 24 days’ holiday plus bank holidays, increasing with length of service
- Additional day off for your birthday
- Staff purchase scheme
- Health cash plan
- Enhanced parental benefits
- Flexible holiday options, including the ability to buy and sell holiday
- High street discount vouchers, long-service awards and sabbatical leave
- Training, career planning and job-shadowing opportunities
- A friendly, supportive and collaborative working environment
- Excellent career progression opportunities to progress in group
- Support and motivate the motorcycle sales team to achieve individual and departmental targets
- Work closely with the Sales Manager to improve sales performance and departmental profitability
- Identify sales opportunities across the existing customer database, finance portfolios and previous enquiries
- Generate repeat business by encouraging upgrades, customer retention and additional motorcycle sales
- Ensure all customer enquiries are followed up effectively and promptly
- Deliver an exceptional customer journey from the initial enquiry through to handover and aftersales contact
- Assist with customer offers, part-exchange valuations, finance and insurance quotations
- Monitor sales, conversion rates, customer retention and finance penetration
- Identify trends and opportunities to improve performance and profitability
- Support targeted customer contact initiatives, promotional activities and sales campaigns
- Work collaboratively with Sales Administration, Aftersales and wider business teams
- Identify improvements to internal processes, customer engagement and the effective use of business systems
- Lead by example while supporting a positive, professional and target-focused sales environment
- Previous experience in automotive sales, ideally with experience supporting or motivating a sales team
- The ambition to progress as a Motorcycle Sales & Retention Supervisor
- Strong understanding of the customer journey, finance and insurance products
- Full UK motorcycle licence
- Strong IT skills and confidence using customer databases, enquiry management tools and multiple business systems
- Commercial awareness with the ability to identify opportunities and improve sales results
- Excellent communication and relationship-building skills
- A customer-focused, proactive and target-driven approach
- The confidence to engage professionally with customers, colleagues and stakeholders at all levels
- A willingness to learn, develop leadership skills and take ownership of responsibilities
- Previous motorcycle main dealership experience is not essential, provided you have a strong automotive sales background
Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.