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Customer Service Team Leader

Kent
Bromley
Service Department, Sales Department, Car Dealership
£30000 per annum
111759
Customer Service Team Leader Required
  • Based in Bromley, Kent
  • Up to £30k Basic Salary + Bonus
  • 40 hours per week
Do you have experience leading a team or with people management? Are you organised, driven and passionate about delivering great service? If so, read on for an exciting new opportunity as my client seeks to launch an internal First Response Customer Service Team.

My client is a car supermarket based in Bromley, specialising in prestige brands including Audi, Bentley, Jaguar, Land Rover, Mercedes and Porsche. As a family-run business in a competitive industry, we are driven to provide exceptional, timely service in order to make
lifelong customers by creating an unforgettable buying experience.

Key responsibilities of a Customer Service Team Leader:
  • You will have considerable experience in a customer service role, ideally in a call centre but face to face is also brilliant. 
  • You will be hiring and leading the customer service team in our new call centre, providing support and motivation to drive performance when dealing with inbound enquiries and outbound calls to prospects at various stages of the buying journey.
  • Primarily, your role will be team leadership and people management of a small team of advisors. You will hold regular team meetings, 121’s and performance reviews, alongside coaching and personal development, as well as acting as the point of escalation for customers.
  • Your ultimate mission is to drive appointments to our showroom, using objection handling skills to maximise footfall.
What we offer you, as a Customer Service Team Leader:
  • You will be on a 40 hour per week contract which will evolve to become a rotating shift pattern.
  • We are offering a competitive starting salary of up to £30,000 with a bonus scheme measured on your team’s contribution to appointments and ultimate sales.
  • We are really looking for someone with excellent communication skills (particularly over the phone), the ability to manage complaints and deescalate situations as required. 
If you believe this could be the ideal opportunity for you, and you live within a commutable distance of Bromley, send your CV to Beth Allen at Perfect Placement today!

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