- Commercial Vehicle Dealership
- Basic Salary up to £25,000 + OTE £35,000
- Mon – Fri 08:00 – 18:00
- Saturdays 1 in 2 08:00 – 12:00 Noon
- Redhill, Surrey
The Client is one of the largest dealers of their partnered manufacturer, they have been operating in the commercial vehicle sector for nearly 40 years! The group has won a number of awards previously for their standards of customer services. They offer a wide range of transport related services through its Service, Parts and Road Taker specialist services.
They are seeking an experience customer service advisor, preferably with automotive experience
What’s in it for you?
- A Competitive Basic Salary – Basic Salary up to £25,000
- A fantastic bonus structure with an OTE of £35,000
- A supportive Management Structure
- Full Systems & Process Training
- Company Pension
- Future Development Opportunities with Group.
- To handle customer enquiries and queries promptly and efficiently.
- Qualify service needs and diagnose vehicle running problems where appropriate.
- Establish understanding and an agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain relevant systems ensuring accuracy at all times.
- Maintain safe working practices and abide by the working rules and standards of the business.
- Full UK Driving Licence.
- Have a good attitude to work at all times.
- Strong organisational Skills
- Ideally experience within the automotive sector
- Experience with Kerridge is beneficial
- Strong customer service skills
- An understanding of Vehicles and common issues
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