- Starting salary is up to £28-29,750 per annum pending however this is based on experience and brand accreditations.
- Uncapped bonus potential providing additional earnings of £6,000 per annum. Service plan sales paid additional at £25 per unit!
- Monday to Friday 8:00am-6:00pm with a 1 hour with 1 in 2 Saturdays mornings 8:00am-1:00pm paid at time and a half.
- Opportunity to work with 2 prestige franchises in a very stable dealership!
Reporting to the Aftersales Manager and working alongside a team of 2 other Vehicle Service Advisors and 2 Parts Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers in to the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed. This role will also require you to cover and learn the traditional Parts Advisor position, to help with cover during peak times or absences.
Due to the nature of this role the successful Aftersales advisor candidate would need to have prior or present experience working as a Vehicle Service Advisor or similar within the motor industry and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with Keyloop & 1 Link system would be highly advantageous but is non-essential). Liaising with manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Vehicle Service Advisor our client is offering...
- Starting salary is up to £28-29,750 per annum pending however this is based on experience and brand accreditations.
- Uncapped bonus potential providing additional earnings of £6,000 per annum.
- Service plan sales paid additional at £25 per unit!
- Any overtime paid at an enhanced rate of time and half.
- 22 days annual holiday allowance plus the 8 bank holidays and your birthday off work.
- Access to full manufacturer accredited training/development schemes.
- Various additional company benefits discussed further upon application.
- Fantastic long-term career prospects with the largest car dealer group in South Wales operating since 1945.
- Working hours are Monday to Friday 8:00am-6:00pm with a 1 hour with 1 in 2 Saturdays mornings 8:00am-1:00pm paid at time and a half.
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