- Starting salary up to £26,000 per annum plus performance related bonuses providing a potential £35,000 annual on-target-earnings.
- 40 hour week Monday to Friday with 1 in 2 Saturdays 8:30am-12:30pm paid as overtime.
- Additional company benefits and fantastic career prospects with a family run business operating since 1948.
Reporting to the Service Manager and working as a part of a friendly team in a modern busy showroom environment, as a Vehicle Service Advisor you will be the main point of contact for customers bringing their vehicles in for repairs ensuring that customers are called in advance of their visit to confirm attendance. On arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair process of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products/services that may be of benefit to the customer which can include retention products.
The successful Service Advisor candidate would need at least a years experience in a similar automotive customer service role (preferably in a commercial vehicle environment but this is non-essential) and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Liaising with manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but not essential. A passion for working for our client and the manufacturer they represent and very strong organisational skills along with IT proficiency would be essential (experience with the Drive Dealer Management System would be highly advantageous but is non-essential). You will also require a UK driving licence with no more than 7 points.
What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering:
- Starting salary up to £26,000 per annum.
- Access to performance related bonuses providing a potential £35,000 annual on-target-earnings.
- Overtime subject to availability paid at standard rate
- 30 days annual leave (including the bank holidays) rising over your length of service
- Access to full manufacturer-approved training.
- Contributory workplace pension scheme.
- Access to life assurance, contributory, healthcare cash plan, and staff car purchase scheme.
- Fantastic career prospects with a family run business operating since 1948.
- 40 hour week over 2 week split shift rota Monday to Friday with week 1: 8:00am-5:00pm and week 2: 9:00am-6:00pm.
- 1 in 2 Saturdays 8:30am-12:30pm paid as overtime.
Our team of Automotive Recruitment Consultants all share a passion for finding our job seekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.