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Trainee Customer Service Administrator Job in Redhill

Surrey
Redhill
Service Department, Independent Garage
£24000 per annum
132282
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Trainee Customer Service Administrator Required in Redhill, Surrey 
  • Specialist Automotive Company 
  • Hours: 8.30 - 5.30pm Monday - Fridya + 1 in 4 Saturday mornings on a rota 8.30 -12.30
  • Pay: Starting Salary £24k with training and personal development offered 
Our client an Automotive Bespoke Repair Specialist in the Redhill, Surrey are are currently looking for a Trainee Customer Service Administrator to join their Automotive Customer Service Booking and Administration team. 

As an Administrative Assistant, you will play a crucial role in delivering exceptional customer service and operational support within our clients Service and Aftersales department .

Responsibilities as a Trainee Customer Service Administrator include but not limited too:
  • Receiving incoming calls and managing the reception desk with a focus on high-level customer service.
  • Presenting services and skills over the phone to secure bookings.
  • Meeting and greeting customers, confirming booking details, and coordinating with the workshop team.
  • Handling customer enquiries via various channels including email, social media, telephone, and face-to-face interactions.
  • Managing diaries using internal booking systems.
  • Clearly communicating repair requirements to customers, addressing any concerns, and facilitating decision-making.
  • Serving as a key liaison between customers, workshop staff, and office personnel.
  • Accurately updating customer information databases.
  • Generating invoices and processing payments.
  • Liaising with customers, workshop staff, and external subcontractors.
  • Assisting the Office Manager with Health & Safety responsibilities.
  • Participating in the training of new office team members.
  • Providing support to the Office Manager and performing additional duties as required.
  • Assuming responsibility for team and duties in the absence of the Office Manager.
Key Skills Required:
  • Strong customer service skills.
  • Excellent verbal and written communication abilities.
  • Effective organisation and time management skills.
  • Ability to thrive in a collaborative team environment.
  • Proficiency in Microsoft Office suite and general IT skills.
  • Eagerness to learn new skills and adapt to new challenges.
  • Positive "Can Do" attitude and ability to work well under pressure.
  • Skill in writing and grammar.
If you possess these qualifications and are eager to contribute to a dynamic team environment, apply now to join our clients Automotive Business as an Administrative Assistant!

If you are interested in this Trainee Customer Service Administrator role or you are looking for Motor Trade jobs in the Redhill area, please get in touch with Sam Enderby at Perfect Placement today! He helps people find new Automotive jobs throughout Surrey. 

At Perfect Placement, we specialise in Motor Trade jobs, so if you are looking to improve your Automotive Career, please contact us today. We are the leading UK Motor Trade Recruiters with many Automotive Vacancies across the whole of the UK!!
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