- Hours: 42 hours per week, Monday to Friday, 08:00–17:00
- Salary: From £32,000 to £36,000 per annum (depending on experience)
We are currently working with a respected and successful car dealership in the Guildford area that prides itself on delivering exceptional aftersales service and long-term customer satisfaction.
They are looking to appoint an experienced Warranty Administrator to join their dynamic service team. This is a key role within the aftersales department, focused on delivering a seamless warranty process while supporting both technical staff and customers with accurate and timely information.
If you're organised, detail-oriented and passionate about customer service, this could be the perfect opportunity to further your career in a rewarding and supportive environment.
Key Responsibilities of the Warranty Administrator:
- Process all warranty claims in line with manufacturer guidelines and deadlines
- Ensure full compliance in documentation and reporting for all repair and claim submissions
- Maintain accurate customer and vehicle records using in-house dealer systems
- Review and audit completed repair orders, ensuring accurate claims are submitted for credit
- Liaise with the service and technical teams to clarify repair history and eligibility
- Maximise claim recovery for the dealership while upholding customer satisfaction
- Support with ad-hoc admin tasks and contribute to a well-run, efficient aftersales operation
- Previous experience in an automotive warranty or service administration role is essential
- Strong organisational skills and attention to detail
- A clear and confident communicator, both in person and over the phone
- Ability to work well under pressure and handle high-volume administrative tasks
- Experience using Kerridge/ADP or other dealership management systems is highly desirable
- A team player with a proactive approach and a genuine passion for the motor trade
- Competitive basic salary from £32,000 up to £36,000 depending on experience
- Monday to Friday working – no weekends required
- Full training and career development support
- A friendly, professional and supportive working environment
Contact Tom Wharton at Perfect Placement today to learn more or apply with your up-to-date CV.
At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your automotive career, please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,800 automotive vacancies across the whole of the UK!