- Starting basic salary circa £30,000 per annum, with an OTE of £36,000 per annum; however, this can be heavily exceeded.
- 40 hours per week, Monday to Friday.
- Fantastic career prospects with a long-standing local dealer group.
Reporting to the Aftersales Manager, you will be accountable for an 11-ramp workshop, overseeing a team of 10-12 Vehicle Technicians. Your responsibilities will include:
- Day-to-day control of the workshop team.
- Liaise with the Aftersales Manager and team to ensure the best process.
- Ensure customer requirements are fully understood and communicated in an effective manner to other members of the Service Department.
- Monitor individual and workshop efficiencies to ensure key performance indicators are met.
- To calculate and manage the effective use of the workshop.
- Plan the distribution of work among the team utilising the available skills mix.
- Identify individual training and development needs.
- Manage liaison between workshop and service reception on customer vehicle progress.
- Manage workshop standards by HSO requirements.
- Ensure understanding and adherence to the requirements of brand service requirements and customer satisfaction indicators.
What's in it for you? For your hard work as a Workshop Controller, our client is offering:
- Starting basic salary circa £30,000 per annum
- £36,000 OTE based on CSI, Labour Sales and Upsell. This is uncapped and can be heavily exceeded.
- Full in-house and manufacturer-approved training provided.
- Workplace pension scheme.
- 22 days annual holiday allowance plus 8 bank holidays increasing over the continuous length of service.
- Fantastic career prospects with a long-standing local dealer group.
- Working hours are 40 per week, Monday to Friday.
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