Are you passionate about delivering excellent customer service and looking for a role with long-term career prospects? Our well-established family-run dealership in Ipswich is looking for a friendly, professional, and motivated Service Advisor to join our team.
About Us We pride ourselves on our outstanding reputation for customer care and high-quality service. As a family-run business, we value our team and offer a supportive, welcoming environment. You will be working alongside a well-organised workshop and a strong, experienced service team who are dedicated to providing first-class automotive care.
The Role As a Service Advisor, you will be the key link between our customers and our workshop. Your day-to-day responsibilities will include:
- Greeting customers, handling enquiries, and booking in vehicles.
- Liaising with the workshop team to ensure jobs are completed on time and to the highest standard.
- Providing clear communication and updates to customers.
- Preparing invoices and processing payments.
- Delivering exceptional customer service at all times.
- Monday to Friday: 8:30am – 5:30pm
- Saturday mornings: on a rota basis
- Previous experience in a Service Advisor or customer-facing automotive role preferred (but training will be provided for the right candidate).
- Excellent communication and organisational skills.
- A proactive approach and the ability to work well within a team.
- A passion for delivering high standards of customer service.
- A positive and professional attitude.
- A stable and friendly working environment with a supportive team.
- Long-term career progression within a respected, family-run dealership.
- Competitive salary (based on experience).
- Ongoing training and development opportunities.