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Senior Aftersales Advisor Job in Bolton

Greater Manchester
Bolton
Service Department, Car Dealership
£35000 per annum
142674
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Senior Aftersales Advisor Needed in Bolton:
  • Working Hours: Monday to Friday, 40 hours per week + 1 in 2 Saturdays 
  • Salary: Up to £35,000
Our client, a successful and well-established dealership, is seeking an experienced Senior Aftersales Advisor to join their team. This is a fantastic opportunity to step into a leadership role within a forward-thinking business that values its staff, rewards success, and provides a supportive working environment.

Key Responsibilities for the Senior Aftersales Advisor:
  • Mentor and guide the Service Advisor team to consistently achieve high customer satisfaction levels
  • Offer hands-on assistance and expert advice to colleagues when required
  • Take ownership of escalated customer concerns, ensuring swift and effective resolution
  • Oversee the daily workshop diary through RTC, maximising efficiency and turnaround times
  • Manage the issue and return of courtesy vehicles to customers
  • Set clear objectives, monitor results, and provide feedback to maintain team performance
  • Uphold company standards, policies, and aftersales procedures at all times
What We’re Looking For in a Senior Aftersales Advisor:
  • Proven background in a dealership aftersales environment is essential
  • Strong ability to lead, coach, and motivate a team
  • Outstanding customer service and interpersonal skills
  • A valid UK driving licence is essential
  • Knowledge of 1link, Kerridge, and RTC systems advantageous (training available)
What You’ll Get in Return:
  • Company pension scheme
  • Death in service benefit
  • Half-day holiday on your birthday
  • Birthday and Christmas gifts
  • Long-service recognition and rewards
  • Staff discounts on new cars, servicing, and parts (for you and your family)
  • Access to tech and car salary sacrifice schemes
  • Ongoing training through the Stellantis Academy and Internal training programmes
  • A positive, family-oriented work environment with a stable, supportive management team
  • A progressive career path
If this Senior Aftersales Advisor role interests you and you would like to know more about it, or other automotive roles in your area, please contact Cecily Calder at Perfect Placement UK Ltd

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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