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Aftersales Advisor Job in Guildford

Surrey
Guildford
Motorcycle Dealership, Sales Departament
£28800 - £34000 per annum
143610
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Motorcycle Aftersales Advisor Location: Guildford, Surrey
  • Salary: £27,000 – £28,800 basic (depending on experience) + £5,000 OTE
  • Hours: Monday to Friday, 8:00am – 6:00pm (45 hours per week)
Do you have a background in customer service and a genuine passion for motorcycles?
This is your chance to combine both in an exciting and rewarding Aftersales role with a leading Motorcycle Dealership.

We’re looking for a Motorcycle Aftersales Advisor to join a friendly and passionate team, supporting customers with parts, service bookings, and aftersales enquiries. Whether you’re experienced in the motor trade or just looking to break into the industry, this role offers great training, development, and progression opportunities.

Key Responsibilities
  • Handle parts enquiries from retail customers and the workshop, ensuring accuracy and efficiency.
  • Process orders, check availability, and manage stock effectively.
  • Advise customers on accessories, pricing, and lead times to support sales and service opportunities.
  • Keep customers informed throughout the order and service process, ensuring a smooth experience.
  • Support the service function by managing communication and updates during service work.
  • Prepare service invoices and clearly explain charges upon collection.
  • Deliver outstanding customer service at every stage of the aftersales journey.
About You
  • Confident and professional communicator — face-to-face, by phone, and email.
  • Genuine enthusiasm for motorcycles with good technical awareness.
  • Previous experience in a customer-facing, service, or parts role is advantageous.
  • Well-organised and detail-focused, able to manage multiple tasks under pressure.
  • Friendly, approachable, and committed to providing excellent customer care.
  • Keen to learn, grow, and develop within a fast-paced environment.
Benefits
  • Competitive basic salary with achievable bonus structure.
  • 24 days’ holiday (plus bank holidays), rising to 29 with service.
  • Birthday off every year.
  • Health Care Cash Plan.
  • Enhanced maternity and paternity benefits.
  • Flexible holiday scheme – buy and sell days.
  • Employee and customer referral bonuses.
  • Staff purchase schemes for vehicles and accessories.
  • Access to professional training and career development opportunities.
  • Excellent working environment with modern facilities and supportive colleagues.
  • Wellness initiatives, long service awards, and employee discounts.
If you’re passionate about motorcycles and customer satisfaction, this is a fantastic opportunity to turn your enthusiasm into a career. You’ll be joining a dealership that values teamwork, growth, and delivering exceptional service.

For more information or to apply for this Motorcycle Aftersales Advisor position, please contact Darwin Manship at Perfect Placement today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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