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Warranty Controller Job in Bolton

Greater Manchester
Bolton
Service Department, Car Dealership
£15000 per annum
144148
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Warranty Controller - Part-Time
  • Location: Bolton
  • Salary: £15,000 per annum + bonus
  • Working Hours: 21 hours per week (flexible days), 9am – 5pm (with 1-hour lunch)
  • Hybrid Working: Up to 2 days per week from home
We are seeking a dedicated and detail-oriented Warranty Controller to join our Aftersales team at our Bolton dealership. This pivotal position focuses on safeguarding the dealership’s profitability through accurate and efficient management of warranty claims and recoveries. If you thrive in a dynamic environment combining technical understanding with excellent communication, this is an excellent opportunity to advance your career in automotive aftersales.

Key Responsibilities:
  • Submit warranty claims promptly and accurately using technicians' reports, ensuring adherence to manufacturer guidelines.
  • Effectively negotiate with warranty providers and manufacturers to maximise recoveries and secure rightful reimbursements.
  • Prepare and process invoices related to warranty work, ensuring accuracy and timely submission.
  • Manage job cards, file documentation, and perform administrative duties related to warranty claims.
  • Follow up on outstanding warranty invoices, improving recovery rates through proactive communication.
  • Maintain precise records within our Dealer Management System (DMS) and Excel to ensure all warranty data is current and accurate.
  • Promote best practices across the regional network to optimise claim success rates.
  • Collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts team, and the Head of Business, fostering effective teamwork and communication.
Key Requirements of this Warranty Controller include:
  • Proven experience as a Warranty Manager, Warranty Administrator, or in a similar position within automotive aftersales.
  • Confident in resolving warranty disputes professionally and fairly.
  • Excellent verbal and written communication skills across face-to-face, phone, email, and live chat interactions.
  • Hands-on experience with warranty systems and dealer management software (such as Kerridge, ADP Autoline, CDK Drive, or similar).
  • Proficiency in Microsoft Office applications, especially Excel, Word, Outlook, and Teams.
  • Ability to handle sensitive information with discretion and accuracy.
  • Highly organised, self-motivated, and capable of prioritising tasks effectively.
What We Offer?
  • Competitive basic salary of £15,000 plus performance bonuses.
  • 25 days annual leave plus Bank Holidays (pro-rata).
  • Company pension scheme with life assurance.
  • Discounted gym memberships and access to cycle-to-work schemes.
  • Employee discounts on our products and services.
  • Manufacturer training to support your career development.
  • Flexible part-time schedule with hybrid working options, enabling a healthy work-life balance.
The ideal Warranty Controller will combine technical expertise with strong negotiation skills and a customer-focused approach.

If you are interested in hearing more about this Warranty Controller job in the Bolton area, please contact Paul Martin at Perfect Placement Today.
 
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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