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Aftersales Care Advisor Job in Newport

Monmouthshire
Newport
Service Department, Car Dealership
£29300 - £32300 per annum
144360
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Vehicle Aftersales Care Advisor required in Newport.
  • £29,300 per annum basic salary.
  • Up to £3,000 in performance bonuses available.
  • Monday to Friday 8:00am to 6:00pm with a 1-hour lunch break.
  • Fantastic career development prospects with an industry-leading prestige brand and a nationwide company operating for over 40 years.
A not-to-miss opportunity has become available for an experienced and professional Vehicle Aftersales Care Advisor for our client's prestige franchise-approved car dealership in the Newport area.

This role will be a solely telephone-based role, alongside emailing and SMS. Your duties will be to book customers' vehicles in for servicing, repairs and MOTs. You will be responsible for updating customers throughout the vehicle repair/appointment journey, alongside informing them of any issues and advisories about their vehicle. Further to this, the successful Vehicle Aftersales Care Advisor will make sure customers are followed up with following their recent visit to the dealership, to ensure the work completed was satisfactory, and that the service experience was good.

Our client is looking for someone with good customer service skills and telephone manner. Prior experience in a similar customer care role is ideal, and a stable background is also desired.

What's in it for you? For your hard work as a Vehicle Aftersales Care Advisor, our client is offering:
  • Basic salary is up to £29,300 per annum depending on experience
  • Up to £3,000 in performance bonuses available.
  • Overtime paid additionally at standard rate.
  • 25 days annual leave plus the 8 bank holidays.
  • CBS (Car Buyer Scheme) available. 
  • Workplace pension scheme. 
  • Access to in-house guidance & manufacturer-accredited training. 
  • Various additional company benefits, including discount gym memberships, RAC membership discount, CBS car scheme, eye test/optical equipment contributions, and a retail shopper portal which provides discounts to a huge range of retail outlets.
  • Fantastic career development prospects with an industry-leading premium brand and a nationwide company operating for over 40 years that is recognised as a "Best Place to Work" by Glassdoor. 
  • Working hours are Monday to Friday, 8:00am to 6:00pm with a 1-hour lunch break. Ad-hoc Saturday mornings are also available and paid at overtime.
If you are interested in hearing more about this Vehicle Aftersales Care Advisor job in the Newport area, please contact Harrry Thaxton-Woodcock at Perfect Placement Today.
 
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today
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