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Service Advisor Job in Chester

Cheshire
Chester
Service Department, Car Dealership
£28000 - £32000 per annum
145030
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Service Advisor – Chester
  • Salary: Competitive, based on experience
  • Hours: Monday to Friday 08:00 – 17:00 (flexible)
  • Contract: Full-time, Permanent
A busy Volkswagen Retail Centre in Chester is looking for a friendly and professional Service Advisor to join their aftersales team. You will be the main point of contact for customers while their vehicles are being maintained or repaired, ensuring exceptional service and clear communication.

This is a fantastic opportunity to broaden your experience across multiple brands and work within a supportive, growing automotive group with clear opportunities for career progression.

Key Responsibilities:
  • Welcome and engage customers professionally throughout their visit
  • Keep customers updated on the progress of their vehicle repairs
  • Schedule vehicle appointments efficiently and manage workshop workflow
  • Conduct pre-appointment calls to confirm bookings and address customer queries
  • Promote additional services and repairs recommended by technicians
  • Maintain accurate customer records and update systems
  • Build strong relationships with customers and colleagues, providing a trusted service experience
Requirements:
  • Excellent communication skills with a customer-focused approach
  • Previous experience in a service advisor or customer-facing automotive position
  • Ability to identify customer needs and upsell where appropriate
  • Strong time management and ability to work under pressure
  • Experience in a target-driven environment is advantageous
  • Full UK driving licence
What’s on Offer?
  • 33 days annual leave (including bank holidays)
  • Company pension scheme
  • Employee discounts on vehicles, servicing, and retail
  • Training and development opportunities
  • Flexible working options
  • Life assurance and wellbeing support
  • Company share purchase plan
  • Paid volunteer day
Join a growing, supportive automotive group with over 100 dealerships across the UK. If you’re passionate about customer service and delivering outstanding experiences, this is the role for you.

If you are interested in hearing more about this Service Advisor job in the Chester area, please contact Billy Peasgood at Perfect Placement Today.
 
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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