- Salary: Up to £28,570 per annum, with up to £200-400 uncapped monthly bonus potential.
- Hours: 45-hour week, Monday to Friday. Business is open from 7:00am-6:00pm, so shifts will be completed between these times.
In the role of a Vehicle Service Advisor, you will work alongside another Vehicle Service Advisor as well as a workshop team and shall be responsible for providing a proactive service to customers requesting to schedule their vehicles in for service, maintenance or repair work and arranging, where necessary, a courtesy vehicle.
As a Vehicle Service Advisor, you will greet customers into the Service Department, extensively liaise with the workshop to chase work in progress, carry out upselling of additional products and services where possible, and keep customers informed of the progress on their vehicle.
Current/recent experience as a Vehicle Service Advisor or in a similar capacity within an automotive business would be beneficial however, our client is willing to consider candidates outside the motor trade provided you have a UK driving license with minimal points, strong and consistent experience in a customer service orientated role, and a desire to undertake an exciting new challenge in the motor trade.
Overall, the successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills, along with knowledge of Microsoft Office, Excel and DMS systems (Pinewood Pinnacle preferable) would be of high priority.
What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering:
- Basic salary of £28,570 per annum.
- Generous performance-related bonus scheme of up to £200-400 per month; however, this is uncapped.
- Overtime paid at an enhanced rate of time and a half.
- 22 days annual holiday allowance plus the 8 bank holidays, which will increase to 25 days after 3 years of service
- Full manufacturer-accredited training provided.
- Staff discount scheme and family and friends benefits
- Company pension scheme.
- Fantastic long-term career prospects
- 45-hour week Monday to Friday. Business is open from 7:00am-6:00pm, so shifts will be completed between these times.
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