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Aftersales Contact Centre Advisor Job in Salisbury

Wiltshire
Salisbury
Car Dealership, Service Department
£25110 - £31610 per annum
145345
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Aftersales Customer Support Specialist Vacancy in Salisbury
  • Salary: £25,110 basic salary with £6,500 annual bonus potential, paid monthly
  • Hours: 37.5-hour week, Monday to Friday.
  • Benefits: Enhanced annual leave, life assurance, full training provided, access to an online discounts platform for hundreds of retailers, and further career development, amongst others
Our client, a large multi-branded car and motorcycle dealer group with over 10+ sites across South/Southwest England, is currently looking to recruit an Aftersales Customer Support Specialist for their contact centre situated in Salisbury. 

The role of Aftersales Customer Support Specialist is to deal with and process all incoming leads and queries relating to the service and repair of customers' vehicles, both via telephone, website and other digital formats. You will be expected to process and manage outbound marketing activity to existing customers and identify and respond to their needs, using exceptional customer service and communication skills. You will also be expected to upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer.

In order to be eligible, you will need to be able to demonstrate good customer service capabilities with a friendly and approachable manner, given that you shall often be the first point of contact for any customer interacting with our client's business. You will need to be IT literate, be a team player, capable of working towards targets/KPI's, have an attention to detail and be self-driven and reliable. Motor trade experience is non-essential for our client, but it would definitely help if you have an interest in anything automotive-oriented!

What's in it for you? For your hard work as an Aftersales Customer Support Specialist, our client is offering:
  • Starting salary around £25,110 per annum 
  • Performance-related bonus around £6,500 per annum
  • Accredited training and career development. 
  • 22 days annual leave plus the 8 bank holidays and your birthday off.
  • Workplace pension scheme.
  • Various company benefits including staff purchase discounts, life assurance, long service/loyalty awards, and access to an online rewards/retailer discounts platform, amongst others. 
  • Fantastic career prospects with a dealer group operating for over 25 years across the South/Southwest England region.
  • 37.5-hour week Monday to Friday.
If you are interested in hearing more about this Aftersales Contact Centre Advisor job in the Salisbury area, please contact Hamish Lowrie at Perfect Placement Today.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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