Are you an experienced and customer-focused Automotive Service Advisor seeking a new opportunity within a respected dealership in Crawley? We are currently assisting a well-established commercial vehicle dealership in Crawley, West Sussex, to find a dedicated professional for a key role in their busy service department. This is an excellent chance to join a reputable team that values quality customer service, professional development, and a supportive working environment. If you are committed to delivering outstanding customer care, this could be the next step in your automotive career.
Benefits
- Competitive salary, ranging from £32,788 to £34,383 per annum, depending on experience
- Performance-related bonus of up to £1,720 annually
- Ongoing manufacturer training and professional development
- Profit sharing scheme and comprehensive employee benefits
- Long-term holiday entitlement increase after periods of service
- Employee assistance programme and exclusive staff discounts
- Electric vehicle salary sacrifice and cycle to work schemes
- Supportive and friendly team environment focused on growth
- Greeting customers professionally, both in person and over the phone
- Scheduling vehicle servicing, maintenance, and repairs accurately and efficiently
- Managing repair orders with attention to detail and ensuring clear communication with customers throughout the process
- Conducting vehicle check-ins, assessing condition, and recording customer requirements
- Liaising with technicians, workshop controllers, and parts staff to ensure smooth operation
- Obtaining customer approval for additional work and explaining repairs and future maintenance recommendations
- Arranging vehicle collections, deliveries, and handovers professionally
- Reviewing vehicle history and identifying opportunities for preventative maintenance
- Supporting day-to-day service department administration and operational tasks
- Delivering exceptional customer service at every stage of the customer journey
- Previous experience as a Service Advisor within a dealership environment, preferably with commercial vehicles
- Excellent communication and customer care skills
- Strong organisational skills and high attention to detail
- Proficiency in dealership management systems; Kerridge / Keyloop experience is a plus
- Ability to prioritise tasks efficiently in a fast-paced setting
- Full UK Driving Licence
- Knowledge of warranty procedures and dealership processes is desirable
Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Crawley and West Sussex today to discover more about this fantastic opportunity.
Our team of Automotive Recruitment Consultants all share a passion for connecting talented individuals with the best jobs in the Automotive Industry. If you are looking to advance your career or explore more Motor Trade opportunities in your local area, please get in touch with us today.