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Automotive Legal & Compliance Executive Job in Chelmsford

Essex
Chelmsford
Administration and Accounts, Car Dealership
£35000 per annum
148749
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We are currently seeking a motivated and experienced Customer Relations Support / Legal Executive to join a reputable automotive business in Chelmsford, Essex. This role offers an excellent opportunity for a professional with a strong background in consumer law, dispute resolution, and regulatory compliance to contribute to a dynamic team and develop their career within the motor trade industry.

Benefits:
  • Competitive basic salary up to £35,000 per annum
  • OTE of £35,000 with performance enhancements
  • Monday to Friday working hours, 9am to 6pm
  • Opportunities for professional development and training within the automotive sector
Duties:
  • Act as the primary point of contact for escalated customer concerns and complex aftersales cases
  • Manage disputes by investigating documentation, gathering evidence, and liaising with customers and internal teams
  • Support the resolution of issues before they escalate into formal disputes, complaints or legal proceedings
  • Provide paralegal-level support on legal and regulatory matters related to vehicle sales, consumer rights and compliance obligations
  • Assist with legal claims, prepare documentation, evidence packs and correspondence
  • Maintain organised and confidential records of legal documentation, investigations and complaint files
  • Work closely with the Legal Case Handler to ensure appropriate resolution and risk mitigation
  • Support the business in remaining compliant with FCA regulations and consumer protection legislation
  • Provide operational support to senior management, including contract management, compliance processes and project assistance
  • Maintain accurate case records and assist with reporting on operational risks and recurring issues
Requirements:
  • Proven experience within the motor trade or automotive sector (desirable)
  • Experience handling customer complaints, disputes or case management
  • Previous role in a legal, regulatory, compliance or paralegal environment
  • Knowledge of consumer protection legislation and FCA regulations (desirable)
  • Excellent investigative and problem-solving skills
  • Strong written and verbal communication abilities
  • Highly organised with exceptional attention to detail
  • Ability to manage multiple cases effectively in a fast-paced environment
  • Professional, calm, and confident when dealing with sensitive or complex situations
  • Proficiency in Microsoft Office suite and case management systems
If you are looking to take the next step in your career within the automotive industry and have the relevant experience, we encourage you to find out more about this exciting opportunity.

Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Chelmsford and Essex today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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