- Salary: Up to £31,844 per annum plus bonus scheme paying up to an extra £503 per month.
- Hours: Monday to Friday 8:00am-6:00pm with 1 in 2 Saturdays 8:00am-1:00pm.
- Benefits: Enhanced annual leave, staff purchase discounts, and the opportunity to work in a professional, forward-thinking and rewarding environment.
Reporting to the Aftersales Manager and working alongside a small team of other Vehicle Service Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first-class service, and also achieve the company's objectives and targets. You will greet customers in the Service Department and book their cars in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role, the successful individual would ideally need to have prior or present experience working as a Vehicle Service Advisor or similar within the motor industry; however, our client is willing to consider someone with a lack of trade experience. It is essential, however, that you can deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Overall, you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Kerridge DMS system would be highly advantageous but is non-essential). Liaising with manufacturers to authorise warranty repairs and general knowledge of automotive warranty procedures would also be advantageous, but is non-essential. A UK driving licence with minimal points is essential, though.
What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering...
- Starting salary up to £31,844 per annum.
- Performance-related bonus scheme paying up to an extra £503 per month.
- 22 days annual leave plus the 8 bank holidays.
- Full in-house and manufacturer-accredited training provided.
- Workplace pension scheme.
- Opportunity to work in a professional, forward-thinking and rewarding environment.
- Working hours from 8:00am-6:00pm Monday to Friday, with 1 in 2 Saturdays, 8:00am-1:00pm.
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