- Basic Salary: £30,000
- OTE: £36,000
- Working Hours: Monday to Friday, 8:30am – 5:30pm
- No weekend working
- Manufacturer training, future courses and career development opportunities
We're open to individuals from either a Service or Parts background, provided you have strong customer service skills, good communication abilities and a genuine desire to build a career within Aftersales.
Key Responsibilities:
- Act as the main point of contact for customers throughout the service and repair process
- Book vehicles into the workshop and manage customer appointments
- Provide accurate estimates and explain recommended work clearly to customers
- Keep customers updated throughout the repair process
- Maintain excellent levels of customer satisfaction
- Identify opportunities for additional work and maximise Aftersales sales
- Prepare accurate job cards and ensure all relevant documentation is completed
- Handle customer queries and concerns professionally
- Ensure manufacturer and company processes are followed at all times
- Previous experience within an automotive Service or Parts environment
- Strong customer service and communication skills
- A professional and confident manner when dealing with customers
- Good organisational skills and the ability to manage multiple tasks
- Commercial awareness and the ability to identify sales opportunities
- A positive, team-focused attitude
- The ability to work effectively in a busy Aftersales environment
Benefits:
- £36,000 OTE
- No weekend working
- Manufacturer training and development
- Future courses and career development opportunities
- Excellent long-term progression prospects
- Supportive, family-run working environment
- Established and respected main dealer
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.