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Service Advisor Job in Derby

Derbyshire
Derby
Service Department, Car Dealership
£38000 per annum
149945
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Service Advisor – Derby 
  • Hours: Monday to Friday, typically between 8:00am–6:00pm, with Saturdays 8:00am–1:00pm on a rota basis
  • Job Type: Full-time, Permanent
About the Role Our client is looking to recruit an experienced Service Advisor to join their busy dealership in Derby.

This is an excellent opportunity for an experienced automotive customer service professional to join a well-established dealership, acting as the key link between customers and the workshop team.

You will manage customers throughout the entire service process, from initial booking through to vehicle handover, ensuring a professional and high level of customer service at every stage.

The Role:
  • Welcome customers and manage service, maintenance, repair and MOT bookings.
  • Listen carefully to customer requirements, identify vehicle concerns and prepare accurate job cards.
  • Provide clear estimates, explain recommended work and obtain customer authorisation before work proceeds.
  • Keep customers informed with regular progress updates, including any changes to cost or completion times.
  • Liaise closely with technicians, workshop controllers, parts colleagues and warranty teams to ensure work progresses efficiently.
  • Promote relevant service plans, maintenance products and additional services in a helpful and consultative manner.
  • Complete professional vehicle handovers, explain work carried out and ensure invoices are accurate.
  • Maintain high standards of administration, data accuracy and manufacturer compliance.
  • Contribute towards customer satisfaction, retention and dealership performance.
About You Our client is looking for someone who has:
  • Previous experience as a Service Advisor, Aftersales Advisor or in a similar customer-facing automotive role.
  • Excellent communication skills and the confidence to explain technical information clearly.
  • A positive, calm and professional approach when working in a busy environment.
  • Strong organisational skills and excellent attention to detail.
  • The ability to manage multiple priorities effectively.
  • Commercial awareness combined with a genuine commitment to excellent customer service.
  • Confidence using dealership management systems and standard office software.
  • A full UK driving licence.
  • Experience with Keyloop, Kerridge or 1Link would be desirable.
What's on Offer:
  • Basic salary up to £38,000 depending on experience
  • Monday to Friday working hours, typically between 8:00am–6:00pm
  • Saturday working 8:00am–1:00pm on a rota basis
  • Manufacturer-led training and ongoing professional development
  • Workplace pension
  • Life assurance cover
  • 22 days' annual leave plus bank holidays
  • Supportive and professional working environment
  • Opportunity to develop your career within a busy Aftersales department
Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Derby and Derbyshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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