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Service Supervisor Job in Maidstone

Kent
Maidstone
Service Department, Car Dealership
Competitive
149972
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We are exclusively recruiting for a Service Supervisor to join a reputable dealership in Maidstone, Kent. This is an excellent opportunity for an experienced professional looking to advance their career within a dynamic and customer-focused environment.

Benefits:
  • Competitive salary (details discussed upon application)
  • Company car
  • Departmental bonus scheme
  • Customer satisfaction bonus scheme
  • Upsell bonus scheme
  • Monday to Friday working hours, 08:00 – 18:00
  • One in three Saturdays, 08:00 – 13:00, paid in addition to salary
  • Supportive management team with clear career progression opportunities
Duties:
  • Lead, manage, and develop the Service Supervisor team to deliver excellent customer service
  • Oversee daily front-of-house operations, ensuring a smooth workflow and effective communication between departments
  • Manage customer appointments, check-in procedures, and waiting times to maximise efficiency
  • Handle escalated customer concerns effectively and professionally
  • Drive customer satisfaction initiatives and improve NPS KPIs
  • Support Service Advisors in achieving performance targets, including upselling and customer retention
  • Contribute to continuous improvement projects within the service department
  • Maintain compliance with company policies and operational standards
Requirements:
  • Proven experience in a service or workshop supervisory role within the motor trade
  • Strong leadership and team management abilities
  • Excellent communication and customer service skills
  • Ability to handle customer complaints and resolve issues efficiently
  • Good organisational skills and attention to detail
  • Flexibility to work Saturdays on a rota basis
If you are a motivated Service Supervisor ready to take the next step in your career and make a meaningful impact within a busy dealership, we would love to hear from you.

Contact Consultant Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Maidstone and Kent today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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