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Aftersales Advisor Job in Preston

Lancashire
Preston
Service Department, Car Dealership
£28000 per annum
150434
We are currently recruiting for the role of Aftersales Advisor on behalf of a respected family-run business located in Preston. This is an exciting opportunity to become part of a dynamic contact centre team, specialising in delivering exceptional customer service within the automotive industry. If you are confident, client-focused, and passionate about providing a positive customer experience, this could be the perfect role for you.

Benefits:
  • Competitive basic salary of £28,000 per annum
  • Comprehensive training and ongoing support
  • 29 days holiday including bank holidays, plus company pension
  • Cycle scheme, life assurance, and health benefits
  • Access to company discounts and exclusive offers
  • Relaxed office environment with a supportive team culture
  • Opportunities for career development within a growing business
Duties:
  • Answering inbound Aftersales calls confidently and professionally
  • Assisting clients with their enquiries and resolving issues efficiently
  • Managing customer enquiries by following a qualification process to ensure proper routing
  • Creating appointment opportunities for the Aftersales team
  • Building strong relationships with colleagues across the business to deliver excellent service
  • Providing helpful advice, support, and handling objections where necessary
  • Managing customer expectations and guiding them through next steps
  • Ensuring every customer interaction remains memorable for all the right reasons
Requirements:
  • Excellent communication skills and professional telephone manner
  • Strong listening skills, with a passion for making clients feel heard
  • Ability to prioritise workload and work effectively under pressure
  • Experience in telephone or face-to-face customer contact
  • Understanding of what makes a customer feel valued and welcomed
  • Knowledge of car sales or aftersales is beneficial but not essential, as full training will be provided
Are you interested in progressing your career within the automotive industry? This Aftersales Advisor role offers a vibrant working environment and plenty of growth opportunities.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Preston and Lancashire, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.