- Salary: £33,000 basic salary plus bonuses providing an uncapped on-target-earnings around £38,000 per anum.
- Hours: Mon to Fri 8:00am-5:30pm with 1 in 4 Sat 8:30am-12:30pm.
- Benefits: Enhanced holiday allowance, manufacturer-accredited training, staff purchase discounts, and fantastic career prospects with a family-run local business going over 100 years.
Reporting to the Aftersales Manager and helping oversee a small team of Service Advisors, as a Senior Service Advisor, you’ll be a key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. You’ll lead by example, helping to drive service profitability through expert communication, accurate documentation, and a proactive approach to upselling additional products and services. Supporting the Aftersales Manager, you’ll also play an important role in mentoring and motivating the service team to meet departmental targets and maintain high standards across all touchpoints. Working closely with the workshop, parts, and sales teams, you’ll ensure smooth internal processes and deliver an exceptional end-to-end customer experience.
To be eligible, you will ideally live in the Gloucester region or within a reasonable commuting distance of Gloucester. Due to the nature of this role, the successful Senior Vehicle Service Advisor would need to have at least 1/2 years of prior or present experience working as a Service Advisor or a similar senior customer service role within an automotive dealership/garage environment and be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Overall, you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Autoview dealer management system would be highly advantageous but is non-essential). Liaising with manufacturers to authorise warranty repairs and general knowledge of automotive warranty procedures would also be advantageous, but is non-essential.
What's in it for YOU? For your hard work as a Senior Service Advisor, our client is offering…
- Starting basic salary up to £33,000 per annum, pending experience.
- Performance-related bonus scheme providing on-target-earnings around £38,000 per annum.
- 30 days annual leave (including the bank holidays).
- Access to full in-house and manufacturer-accredited training.
- A contributory workplace pension scheme.
- Death in service benefits.
- Access to company discounts on new/used vehicles, servicing, and parts.
- Fantastic career prospects with a family-run local business going over 100 years.
- Working hours from 8:00am-5:30pm Monday to Friday and 1 in 4 Saturdays 8:30am-12:30pm.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.