Our client, a respected franchised automotive dealership in Wimbledon, is seeking an experienced and customer-focused Service Advisor to join its busy aftersales team. This is an excellent opportunity to develop your career within a professional environment that values both customer satisfaction and colleague development.
Benefits
- Basic salary of £35,000, dependent on experience
- OTE of up to £44,000
- Uncapped bonus potential
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Life assurance and pension scheme
- Discounts on vehicle servicing, car purchases and related products
- Access to exclusive shopping and lifestyle benefits
- Ongoing training and career development opportunities
- Friendly and supportive working environment
- Full-time position working 45 hours per week, including Saturday mornings on a rota basis
Duties
- Welcome customers professionally and act as the main point of contact throughout the service process
- Interpret customer concerns and liaise effectively with vehicle technicians
- Schedule service and repair appointments
- Explain recommended work, costs and estimated completion times clearly
- Keep customers updated on vehicle progress from booking through to collection
- Prepare accurate estimates, invoices and supporting administration
- Handle customer enquiries, complaints and requests in a professional manner
- Identify opportunities to promote service plans, warranties and additional aftersales products
- Complete proactive follow-up activity to encourage customer retention and repeat business
- Maintain accurate records using the dealership’s management systems
Requirements
- Previous experience working as a Service Advisor within a franchised or main dealer environment
- Strong customer service and communication skills
- Ability to explain technical information clearly to customers
- Excellent organisation and time management skills
- Professional approach with a keen eye for detail
- Ability to manage multiple tasks in a busy aftersales environment
- Confident IT and administration skills
- A valid UK driving licence
- Willingness to travel within Wimbledon, Battersea and Croydon when required
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.