A Service Manager is responsible for ensuring the smooth running and profitability of the Service Team. A successful Service Manager will be capable of building excellent customer relationships across the Automotive industry as well as having strong leadership and people management skills.
Service Managers can be found in a Dealership and these include a Car Dealership, Commercial Dealership or Motorcycle Dealership. They will manage a team of Service Advisors and one or more Service Team Leader, depending on the size of the business. As Service Manager, they are expected to be proactive in motivating and supporting staff to perform and improving processes in order to drive the business forward.
The ultimate goal of the Service Department is to encourage loyal customers and repeat business, therefore the Service Manager is responsible for delivering this by managing their team appropriately.
In terms of promotion, this role provides a fantastic stepping stone for an ambitious individual to prove themselves. The natural next step for the right candidate is Aftersales Manger who could then work their way up to Dealer Principal.
Typical working hours for this role are around 40 hours per week and some weekend working should be expected.
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